Tracking details are emailed to you as soon as we ship your order. If you cannot find the email in your inbox, we highly recommend that you check the spam folder. Since Urban Platter is a Gourmet Brand, we rely completely on third party logistics companies for delivering the orders. Disclaimer: Please note that all updates related to delivery and tracking are solely controlled by logistics partners and we have limited influence over their processes. You may experience delays at times that can take up to additional 1-3 days. Urban Platter Support team will work actively with the logistics provider to resolve the delays on your behalf.

You can return items within 30 days of purchase.

These types of scenarios are very common and we understand that they can be really confusing. Please find the following explanation: Payments require establishing encrypted communication between the customer’s banking partner (yours) and merchant’s banking partner (ours). At times, due to delays and general downtime at either of the banks, the communication of the transaction does not get captured completely between the banks which results in incorrect deduction of funds or double charges. In such cases, the amount that has been deducted from your account is returned back to your account in 5-7 working days as and when the banks reconcile their statements.

Due to the nature of the items we offer, it is not possible to opt for refunds or returns once the product is consumed. However, if you have genuine issues with the product, please get in touch with us with as detailed information as possible including product images, batch number of the product etc to make up your case.

Cash on Delivery is available on orders above Rs. 1,500. Cash on Delivery is unavailable if you are using Account Wallet credits to pay for your order. Additionally, a small amount of products do not qualify for Cash on Delivery. If such products exist in your cart, please visit the cart page to view them. Removing them from your cart will allow you to checkout using Cash on Delivery.

Kindly accept our sincere apology for the poor experience. We will replace all the items that got damaged during transit. In case if they are out of stock, we will be issuing Refunds for the same. Reach out our Whatsapp Support with your order details and expect a resolution within 24hrs.